Terms & Conditions

1. Definitions

In these terms and conditions, the following definitions apply:

• "Company", "We", "Us", "Our": Refers to A1 Minicab
• "Customer", "You", "Your": Refers to the person making the booking
• "Service": Refers to the minicab and airport transfer services provided
• "Booking": Refers to the reservation made for our services
• "Fare": Refers to the price charged for the service

2. Booking Process

2.1 Making a Booking

Bookings can be made through our website, telephone, WhatsApp, or email. All bookings are subject to availability and acceptance by the company.

2.2 Booking Confirmation

A booking is only confirmed when you receive a confirmation from us via email, SMS, or WhatsApp. Verbal confirmations are also binding.

2.3 Booking Information

You must provide accurate and complete information including:

• Full pickup address and destination
• Date and time of journey
• Number of passengers
• Contact telephone number
• Any special requirements

3. Fares and Payment

3.1 Fare Calculation

Fares are calculated based on:

• Distance of journey
• Time of day
• Vehicle type required
• Any additional charges (congestion charge, airport fees, etc.)

3.2 Fixed Price Quotes

Fixed price quotes are provided for airport transfers and are valid for the route and vehicle type specified. Additional stops or route changes may affect the final fare.

3.3 Payment Methods

We accept the following payment methods:

• Cash
• Credit/Debit cards
• Contactless payments
• Bank transfer (for account customers)

3.4 Additional Charges

The following additional charges may apply:

4. Cancellations and Refunds

4.1 Customer Cancellations

Cancellation charges apply as follows:

• More than 2 hours before pickup: No charge
• 1-2 hours before pickup: 50% of quoted fare
• Less than 1 hour before pickup: Full fare charged
• No-show: Full fare charged plus any waiting time

4.2 Company Cancellations

We reserve the right to cancel a booking in the following circumstances:

• Vehicle breakdown or unavailability
• Adverse weather conditions making travel unsafe
• Customer provides false information
• Safety concerns for our driver

In such cases, we will provide as much notice as possible and will not charge any cancellation fee.

5. Customer Responsibilities

5.1 Punctuality

Customers must be ready at the specified pickup time. Drivers will wait for a maximum of 15 minutes before additional waiting charges apply.

5.2 Passenger Behavior

We reserve the right to refuse carriage to any passenger who:

• Is intoxicated or under the influence of drugs
• Behaves in a threatening or abusive manner
• Smokes in the vehicle
• Causes damage to the vehicle
• Exceeds the passenger capacity of the vehicle

5.3 Luggage

Customers must declare all luggage at the time of booking. We reserve the right to refuse carriage if luggage exceeds the capacity of the booked vehicle.

5.4 Child Seats

Customers must request child seats at the time of booking. While we endeavor to provide child seats when requested, availability cannot be guaranteed.

6. Liability

6.1 General Liability

We shall not be liable for any loss, damage, or delay caused by:

• Traffic congestion or road closures
• Weather conditions
• Mechanical breakdown
• Circumstances beyond our reasonable control

6.2 Lost Property

We will make every reasonable effort to return lost property to its owner. Items are held for 30 days before disposal. A handling fee may be charged for the return of lost property.

6.3 Personal Belongings

Customers are responsible for their personal belongings. We accept no liability for loss or damage to personal property left in our vehicles.

7. Airport Transfers

7.1 Flight Monitoring

For airport pickups, we monitor flight arrivals and adjust pickup times accordingly. This service includes 30 minutes free waiting time from the actual landing time.

7.2 International Flights

For international flights, we allow 45 minutes free waiting time from landing to account for immigration and customs procedures.

7.3 Meeting Point

For airport meet and greet services, the driver will meet you at the designated meeting point with a name board. Additional parking charges may apply.

8. Complaints Procedure

If you have any complaints about our service, please contact us within 7 days of your journey. Complaints should be submitted in writing to bookings@a1minicab.com and should include:

• Your name and contact details
• Date and time of journey
• Booking reference (if available)
• Detailed description of the complaint

We will acknowledge your complaint within 2 working days and aim to provide a full response within 14 working days.

9. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.