a1minicab

If You wish to book a PRIVATE HIRE VEHICLE or TAXI (CAB) via this website, www.a1minicab.com, You must agree to the terms below as the exclusive basis which governs such booking and must tick the "I agree to a1minicab's Terms & Conditions" box on the main passenger's contact information page. If You do not agree to any of the terms, do not book a PRIVATE HIRE VEHICLE or TAXI (CAB) via this website. If you are booking on behalf of someone else, by clicking "I agree to a1minicab's Terms & Conditions", You are representing that You have their authority to accept these terms and conditions on their behalf.

Definitions

In these Terms and Conditions the following expressions shall have the following meanings save where the context otherwise requires:

1. Agreed Pick-Up Point the appointed place for You to be picked up by PHO as set out in the Details.

2. Agreed Time the appointed date and time for You to be picked up by PHO as set out in the Details.

3. Booking the booking of a Cab effected via this Website for undertaking Trips. Bookings can be made for single Trips, return Trips or split Trips.

4. PHO the licensed Private Hire Operator or Taxi Operator with which You place the Booking.

5. PHO T&C the terms and conditions of the PHO which in addition to these Terms govern the Booking and (Trip).

6. Card the credit, debit or charge card, or PayPal account You use when making the Booking.

7. Cash the payment You make for the Fare to the PHO and/or its Driver.

8. Details the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses and Your Personal Data.

9. Fare the fee paid by You for the Quote You accept.

10. Goods any goods carried in a Cab which are booked via this Website.

11. Trip the journey You wish to make from the pick-up address to the drop-off address provided by You.

12. Licensing Authority any regional or national licensing authority responsible for licensing the operation of Private Hire Vehicle and/or taxi businesses.

13. Particular Requirements any specific requirements You may have relating to disabled facilities, the gender of the driver or otherwise.

14. Passenger any passenger carried in a Cab which is booked via this Website.

15. Personal Data the details which You provide regarding Your physical and email addresses, telephone number and Card details.

16. Quote a fixed price quote that You receive via the Website for the Trip.

17. Terms these terms and conditions between a1minicab and You.

18 .Website a1minicab's public website and mobile site located at www.a1minicab.com, and a1minicab's social media, smartphone and tablet apps.

19. Cab is a Private Hire Vehicle or (Hackney Carriage) Taxi made available for pre-booked Trips, in compliance with the requirements of relevant Licensing Authorities.

The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.

USE OF WEBSITE

In making a Booking via this Website You must provide accurate Details and are responsible for any failure to do so. a1minicab acts as a disclosed booking agent for PHO, and is not an Operator itself. Notwithstanding the provisions of clause, the contract for the provision of the transport service is directly between You and PHO. Where in the Booking You have selected more that one PHO to provide Your Trips, then the contract for the provison of the transport service relating to each Trip is directly between You and the PHO You have selected for that Trip in the Booking. You hereby warrant to a1minicab that You are at least eighteen years of age and legally able to make the Booking. a1minicab does not guarantee that it will be able to fulfill Your requirements and reserves the rights to refuse any Bookings which You wish to make and to cancel any Bookings You have made, and in such case to refund to You, in full and final settlement of any claims you might have, the Fee paid by You. Your Details and data relating to Your use of the Website will be recorded by a1minicab but Your Personal Data shall not, subject to the provisions of the a1minicab Privacy Policy presented below and Clause 3.6 below, be disclosed to third parties other than the PHO or used for any purpose unrelated to the provision of the services pursuant hereto.

a1minicab may send a small file to Your computer when You visit the Website. This "cookie" will enable a1minicab to track Your behaviour on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable a1minicab to identify You and a1minicab shall not use it otherwise than in relation to this Website. You can set Your computer browser to reject cookies but this may preclude use of certain parts of this Website. a1minicab may disclose Your Personal Data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority. If You do not want a1minicab to use Your email address to send information concerning matters other than those related to Your Booking, You should send a message to info@a1minicab.com and insert "unsubscribe" as the subject heading. If you want to stop receiving a1minicab messages via WhatsApp concerning matters other than those related to Your Booking simply reply 'Stop' to the same WhatsApp number to opt out of receiving further messages.

BOOKINGS

When You enter the details of the Trip, a1minicab will endeavour to provide You via the Website with Quotes from one or more Private Hire and/or Taxi Operators that are able to fulfil Your requirement. The Quotes are the current special "one off" offers available from Private Hire Operators, which are only available at the time of making Your Booking. It is Your responsibility to ensure that Your Details are correct. When You make a Booking, this constitutes an offer which a1minicab may or may not accept. Your Booking is not confirmed until you see the confirmation screen on the Website. Any Booking You make may also be subject to PHO Terms & Conditions, although where there is any conflict between the PHO Terms & Conditions and the provisions of this agreement, the provisions contained in this agreement override those in the PHO Terms & Conditions. If PHO wishes to impose PHO Terms & Conditions on You, it shall be responsible for achieving this. a1minicab cannot confirm the ability of the PHO to accommodate any Particular Requirements and in the event that You have such Particular Requirements You should not use this Website but instead make alternative travel arrangements that address your Particular Requirements.

a1minicab reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such error, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any monies already paid by You will be refunded in full. You acknowledge and accept that a1minicab is acting as the agent of the PHO and that whilst a1minicab will try to assist with any complaints You may have in respect of the PHO's services, any legal remedy You seek will be sought against the PHO not a1minicab. For bookings that are to be pre-paid by Card, a1minicab is entitled to collect all monies due for the booked Trip from You acting entirely in its own right, and settle all Card Costs of the booked Trip, in advance of making the payment due to the PHO for the booked Trip as PHO booking agent. You agree that in the fulfillment of the Booking, where PHO feels it is appropriate, PHO gives a1minicab the right to novate the contract for the provision of transport services between You and PHO to another suitable party, to ensure the fulfillment of the Booking as effected via this Website.

PAYMENT

If booking with the "Pay by Card" option, You agree to pay the Fare at the time You make Your Booking. If booking with the "Pay by Cash" option, You agree to pay the Fare to the PHO's Driver. Once You have confirmed Your Booking on the payment screen, it cannot be cancelled or changed except in accordance with clause 7 of these Terms. If paying by Card, in the event that Your Card payment is refused by Your Card issuer for whatever reason, a1minicab will not be able to fulfill Your Booking. a1minicab will provide You with a receipt for Payment by email to the email address you registered with the booking. This will include a link to retrieve a VAT receipt for a1minicab's fees. You will need to contact the PHO directly for a VAT receipt relating to their fees.

Payment will not cover any extra requirements you request, such as child seats. If you do not indicate any additional luggage when booking, resulting in a larger size vehicle being required, then the PHO may charge you extra, which you must pay them directly for. If You wish to give a tip to the Cab driver, You should do so directly at your own discretion. In the event that You make any deviations from the route that You entered into the Website, You may be subject to additional charges by PHO in respect thereof and will make such payment directly to PHO. For the avoidance of doubt, all Quotes provided by a1minicab are inclusive of VAT, where applicable, at the standard rate. Any promotional code applied to the Fare will first reduce the a1minicab fee. Any excess discount will then be deducted from the PHO-related fee. Only one promotional offer or prize can be applied to a booking, and only one entry per customer (as defined by their mobile number and/or email address) will be considered in any competition run by a1minicab. Where 2 or more promotional offers are requested to be applied to a booking, a1minicab at its discretion will apply the higher valued offer.

CANCELLATION OF BOOKINGS AND REFUNDS

You have the right to cancel a Booking made through the Website. If You decide to cancel a Booking You must notify a1minicab by submitting a cancellation request via the form on the Contact Us page, quoting the booking reference, as per the guidance provided on the Website.

1. In the event of the cancellation of a Booking in accordance with Clause 7.1 above that is before the cancellation cut off time specified on the confirmation page and your booking confirmation email, then if paying by Card, You will be entitled to a full refund of the Fare (excluding any Card Costs). Where the cancellation is after the cancellation cut off time specified in the confirmation page and your booking confirmation email, if you paid by Card then no refund will be due to You, and if you were to pay by Cash, then your profile will be marked which may prevent you from booking through a1minicab again.

2. In the event of the cancellation of a Booking, for all vehicles carrying 9 or more passengers, in accordance with Clause 7.1 above, up to one week (unless otherwise specified on the confirmation page and your booking confirmation email) before the Agreed time, then if paying by Card, You will be entitled to a full refund of the Fare (excluding any Card Costs). Where the cancellation is less than one week, for all vehicles carrying 9 or more passengers (unless otherwise specified on the confirmation page and your booking confirmation email) before the agreed time, if you paid by Card then no refund will be due to You.

In the event that PHO does not turn up at the Agreed Pick-Up Point within 15 minutes of the Agreed Time and You do not use PHO for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However should You, at Your own discretion, decide to continue with the Trip where the PHO turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund.

In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at PHO's discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare , and any Card Costs that you may have paid in advance. Where the PHO decides to wait more than 15 minutes from the Agreed Time, then You may be subject to additional charges by PHO in respect of any additional waiting time and/or parking charges and will make such payment directly to PHO. For pre-paid bookings, any refunds due to you for cancellations or complaints will be made to the card used to make the payment within upto 3-5 business days (business days being Monday to Friday), depending on your bank or card issuer.

WARRANTY AND LIMITATION OF LIABILITY

PHO has warranted to a1minicab that it is licensed by the appropriate Licensing Authority(ies) but a1minicab shall not be responsible for verification of such warranty and if You are in any doubt, You should contact the Private Hire or Taxi Operator and rely on Your own verification. a1minicab shall not be liable for any delays in pick-up or drop-off times or for any failure of PHO to arrive at all or for any failure of PHO to provide its services in accordance with Your requirements or expectations. a1minicab shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising, suffered by You in connection with any failure by PHO or otherwise in connection with these Terms or otherwise and if You consider that You have any claim in respect of any failure by PHO You agree to make such claim directly against PHO. a1minicab's aggregate liability in respect of these Terms and any matter arising out of it (including claims whether made in contract or tort) shall be limited to £500. Subject as expressly provided in these Terms all warranties, conditions or other terms implied by statute or common law are excluded as far as legally possible.

Nothing in this clause shall operate so as to exclude any rights You may have under consumer legislation or limit PHO's liability for death or personal injury arising out of its negligence. Any estimated trip times and times of arrival presented by a1minicab on its Public website or otherwise, are only to be taken as indicative, and are not subject to traffic and/or weather conditions and final route taken by driver. Therefore, You agree that You are responsible for setting an appropriate Agreed Time that allows You sufficient time to reach Your destination to subsequently check-in for a flight, take a train or fulfill any other dependencies You might have. a1minicab may keep You informed of the status of your Booking by sending You email, and SMS text alerts, although a1minicab does not guarantee the delivery nor the timing of these email and SMS text alerts, and shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising from the omission or delay of such email and SMS text alerts. Each foregoing sub-clause of this clause shall constitute a separate and severable provision. The provisions of this clause shall continue in effect notwithstanding the termination, completion or any other matter which might otherwise cause these Terms to become ineffective.

DISPUTES

If You have any complaint in respect of the service provided by PHO, You agree to first contact PHO directly (by phone or email) to resolve this with them within 24 hours of the Agreed Time. If you are subsequently unable to resolve your complaint with PHO, you agree to notify a1minicab thereof via the form on the Contact Us page or by email to info@a1minicab.com within 72 hours of the Agreed Time. In the event that You fail to do so, any claim You might otherwise have shall be invalidated. If a1minicab is then unable to resolve any claim You may have in respect of the service provided by PHO to the mutual satisfaction of You and PHO, a1minicab shall be entitled to submit such claim to the determination of an independent third party selected by a1minicab and You agree to be bound by the decision of such third party. Should You have a dispute with the PHO, a1minicab is not liable for any claims, demands and damages (actual and consequential) of any kind and nature arising out of or in any way connected with such disputes.

a1minicab will maintain the confidentiality of Personal Data collected as part of making a Booking. This data will not be shared with third parties without Your consent. a1minicab may amend this Privacy Policy, and will make such changes public via the Website.

MISCELLANEOUS

These Terms shall form the entire agreement between the parties and supersede any previous agreement and (save so far as expressly preserved hereby) representations oral or otherwise made by either of the parties. You warrant that You have not relied on any representation made by a1minicab in entering into this agreement. Failure by either party at any time to enforce any right claim or provision of these Terms or arising hereunder shall not be construed as a waiver of such right, claim or provision. All notices to a1minicab shall be given by You in writing to info@a1minicab.com. All notices to You shall be given in writing to the email address You have provided as part of the Details. All notices may be served by email and shall be deemed to have been given 1 hour after transmission thereof. These Terms and Your agreement with a1minicab shall be governed and construed in accordance with English Law. You irrevocably agree for the exclusive benefit of a1minicab to submit any dispute hereunder to the jurisdiction of the courts of England but nothing herein shall prevent a1minicab from taking proceedings against You in any other court of competent jurisdiction.